What it actually felt like to work with us.

We started with just the Concept Mapping and honestly I expected it to feel quite abstract. It was the opposite — Priya came in and mapped our check-in process, the way we handle booking messages, and the guest feedback cycle. The options document they gave us was practical and very specific to how we actually work. We ended up going ahead with the Drafted Integration about two months later, which connected an AI assistant to our LINE messaging. The staff walkthrough session was the part I was most relieved about. My team are not especially tech-confident and they left that session able to use the tool without me hovering.

May 2025

The Drafted Integration was straightforward in a way I had not expected. We picked one specific task — writing first-draft responses to supplier enquiries — and the build addressed that exactly. The timeline was close to five weeks as stated. I docked one star only because the initial briefing ran a little longer than I anticipated, though I understand that was partly because our workflow turned out to be more layered than we had described. The handover notes were the thing I appreciated most — my colleague who was away during the project could pick them up and follow without needing to be re-briefed.

April 2025

We have now been on the Studio Support Plan for four months. The monthly summaries are genuinely useful — they are short, plain, and tell me what was adjusted and why. Narin is our contact and she has been consistent throughout. The integration itself supports our admin team with initial parent enquiry responses and scheduling queries. It has not changed how we teach — which was always our concern — but it has meaningfully reduced the time the office team spends on repetitive email tasks. That was exactly what we hoped for and were not sure we would actually get.

May 2025

I am not a technology person and I was honest about that at the start. Priya treated that as useful information rather than a problem. The Concept Mapping session felt more like a conversation about how my business runs — they asked what was slow, what was stressful, what felt repetitive. The document they produced afterwards was nothing like the dense reports I had seen from other consultancies. It was a handful of clear options with an honest note on the effort each would require. That was what helped me make a decision with some confidence.

April 2025

We had looked at two other agencies before Nimit Studio. Both required we sign a contract before the scoping conversation — which felt backwards. Nimit let us start with just the Concept Mapping, and we only committed to the Integration after we had seen the options document and decided one of them was worth pursuing. The data handling notes were a detail that mattered to us given the nature of our client records. It was good to have that in writing without having to push for it. Four stars because we are still in the early months of using the built integration and it is too soon to fully assess the results, but the process itself was very well managed.

May 2025

The fixed price was the thing that finally made us move forward. We had budgeted a certain amount and needed to know the scope was contained within it. Thanawat did the build, which went into our document drafting workflow and reduced the time from brief to first draft by around a third. That was a realistic improvement, not an extraordinary claim. After three months we also found one area where the tool was not performing as expected — Narin flagged it before we did in the monthly summary and it was adjusted within the week. That kind of proactive attention is not something you usually see.

April 2025